Frequently Asked Questions

At Oneluxes, we’re committed to making your shopping experience smooth and worry-free. We offer free worldwide shipping on all orders with no minimum spend. Delivery times typically range between 7 to 15 business days, depending on your location, and all customers receive tracking information via email once the order is shipped. You can also track your purchase using our Track Your Order page. If you’re not satisfied with your item, we offer a 14-day return policy. Items must be unused and in their original packaging. To start a return, simply email us at support@oneluxes.com with your order number and reason, and our team will assist you right away. We strive to ensure all our products are of premium quality, stylish, and selected with care to meet the expectations of modern, confident women. Our store accepts all major credit and debit cards, as well as PayPal, for secure and hassle-free transactions. If you wish to cancel or make changes to your order, please contact us within 12 hours of placing it. Our dedicated customer support team is available via email and usually replies within 24 hours to assist with any questions or concerns. Whether you’re shopping for women’s fashion, jewelry, skincare, shoes, or bags, Oneluxes is here to bring you affordable luxury and reliable service, no matter where you are in the world. We are a global online store serving customers across the UAE, US, UK, Canada, and many more countries. If you have any other questions, don’t hesitate to get in touch — we’re always happy to help.